This statement describes and explains how we may collect and use information pertaining yourself through our website.
Information We Collect About You or Your Customer
We collect your personal information such as name, contact details, e-mail address when you provide it to become a member of Heysem Online to facilitate an online purchase and complete a booking for your customer. You may also choose to provide us with additional information to enable us to improve and expand our service to you and your customer. This additional information is only collected and/or used as necessary in order to provide you with specific additional travel arrangements.
Using and Disclosing Personal Information
Your personal information and that of your customer will only be used or disclosed as is necessary to provide the goods and services available through the website offered by us or the organisations identified there, for administrative purposes (including fraud and security checks) and to assist us to improve our website and services, and to provide you with information and offers relevant to our services. You may opt-out of receipt of any such offers at any time by submitting a request through the methods described in any e-mails we may send you.
We will disclose personal information as required to the providers of the products and services you have purchased for your customer. You accept that not all recipients of your information may have privacy policies or be subject to privacy laws equivalent to Heysem Online and consent to the disclosure of your personal information and that of your customer for that purpose.
Where you send us email, use our feedback form, or enter into interactive chat with us in the purchase of accommodation or transfers, we may record this information to improve our service and assist you with any requests. This information will not be disclosed to any third party, except as required to provide you with the products and services you request.
Wherever it is lawful and practicable, Heysem Online will endeavour to provide you with the option of not identifying yourself or not providing personal information when entering transactions with us. However, failure to provide full and complete information we request may mean that we are unable to provide our services to you or your customer.
We may disclose your personal information or that of your customer where required or authorised by law to do so.
Storage and Security of Personal Information
Heysem Online ensures your credit card information and that of your customer where applicable is transmitted over secure line. Heysem Online uses a mechanism widely used by the e-commerce communities to transfer sensitive data over the Internet called Secure Sockets Layer (SSL). SSL is a protocol that provides communications privacy, authentication and message integrity and prevents eavesdropping, tampering or message forgery by encrypting data.
All credit/debit cards’ details or information will not be stored, sold, shared, rented, or leased to any third parties.
Heysem Online takes all reasonable steps to protect the personal information it holds from misuse and loss and from unauthorised access, modification and disclosure. This includes the use of access control via unique user passwords.
Heysem Online will not be responsible for any access or change made to your personal information occurring as a result of you disclosing your password to a third party, or through any unauthorised access. You can also help us keep your personal information secure by ensuring that any password you use on our web site is kept strictly confidential, and by logging off when you have finished using a shared computer.
Trans-Border Data Flows and Third Party Websites
Where it is required to provide a good service which you have purchased, we will disclose your personal information to third parties which may be overseas. You accept that these third parties may not have in place equivalent privacy policies or be subject to equivalent privacy laws as Heysem Online.
Accessing, Changing and Deleting Your Personal Information
Your personal information that Heysem Online holds is accessible by Heysem Online and you, with your password or to any other person to whom you disclose your password. You may make changes to your personal information, if you wish, at any time. Heysem Online relies on the information you provide us and may collect personal information about you from other sources if required to complete your transaction.
Heysem Online will retain your information in order to allow you to make future purchases from the Website, until you request that we delete it from our database. In order to request that your personal information be removed from our database, please send your request to us via email email@example.com . If this occurs, we will no longer be able to provide you with goods or services or customer support.
Heysem Onlineis committed to providing customers with a fair and responsible system for the handling of customer complaints.
If at any time you have any concerns or complaints in relation to privacy or the operation of the Website, please contact us through our email or telephone so that we may resolve them. Please note Heysem Online does not impose any cancellation or amendment charges and only passes on the cancellation or amendment penalties charged by the hotel or supplier.
The cancellation conditions of each individual product are displayed at the time of booking and indicate the cancellation conditions that relate to that particular product and at the time of booking. In general hotel and transfer bookings can be cancelled without penalty up to 3 days prior to arrival. There are some rates and products that are offered on a non-refundable basis, and certain peak periods where the cancellation penalties are stricter. These will be clearly displayed at the point of sale. Where the initial booking has been prepaid (either by credit card or bank transfer) any refund amount will be refunded via the same means as the original payment within 3 days and no further action is required. For credit customers, a credit note will be applied to the invoice.
Please note Heysem Online does not impose any cancellation or amendment charges and only passes on the cancellation or amendment penalties charged by the hotel or supplier.